Tracsis TCS launches new ‘Gesture of Goodwill’ solution to enhance rail passenger satisfaction, reduce complaints and empower front line staff.
Train operator brand reputations influence employees and passengers and affect CX and HR teams. What can rail firms do to help themselves?
UK rail users face fare rises from January 2020. What can train operators do to help mitigate the effects on customer satisfaction?
Why ‘One-click’ claiming Delay Repay compensation is winning awards for Tracsis Travel Compensation Services.
Sarah Dalby, TTCS Managing Director, explains why she started the company pioneering automated Delay Repay for train operators.
Tracsis Travel Compensation Services (TTCS) ‘One Click Claiming’ Delay Repay solution scoops innovation award for Passenger Experience.
Tracsis Travel Compensation Services (TTCS) is one of the innovators in the final of the Passenger Experience category of the Fourth Friday Club’s annual Railway Innovation Awards – with its revolutionary ‘One Click Claim’ Delay Depay application.
EXPOSURE has been launched to help minimise TOCs’ risk of exposure to fraudulent Delay Repay compensation claims across operators.
How train operators tackle the risk of fraud as awareness of Delay Repay grows.
Our response to the recent call from consumer group Which?, to simplify compensation claim processes.
i-RAMP is a potentially revolutionary approach that could help detect faults on a railway line before they happen.
How important is customer experience for your brand? Are you doing enough to overcome rail industry noise on traveller satisfaction?
Official statistics by an independent source highlighting why TOCs should use TTCS for efficient passenger compensation.
The benefits to TOCs on using a Delay Repay Automation Platform with in-built configurable fraud detection capabilities.
Announcement of new contract win from TTCS to supply the delay repay platform to Transport for Wales Rail Services.
