Travel Compensation Services

Tracsis Travel Compensation Services crowned winners of Passenger Experience at Railway Industry Innovation Awards

Tracsis Travel Compensation Services (TTCS), part of Tracsis plc, scooped the award at Friday’s Railway Industry Innovation Awards – for its revolutionary ‘One Click Claiming’ Delay Repay solution.

Developed to support UK Train Operating Companies (TOCs) and passengers on the railway, the fully customisable solution streamlines and speeds-up the Delay Repay process and significantly reduces the effort required by customers to submit claims in addition to the time taken by agents handling claims.

The annual awards are organised by The Fourth Friday Club, at an event which partners the Railway Industry Association’s innovation conference each spring. It is the longest standing awards in the industry and celebrates the achievements of those companies and individuals who are driving its innovation.

Speaking about the company’s win, Sarah Dalby, managing director of TTCS, said: “To be recognised with such a prestigious award, and for our ‘One Click Claiming’ Delay Repay to be chosen by renowned judges from some of the industry’s biggest players, is a testament to everyone at TTCS.

“We appreciate that TOCs and their passengers can be faced with pressurised instances of disruption. So, we’re committed to developing initiatives which help them to surpass customer expectations. A ‘One-Click Claim’ solution was an idea first introduced by transport secretary Chris Grayling late last year. The benefits of the TTCS innovation include increased customer satisfaction, a faster, slicker and more efficient claims process for the train operators, with increased revenues and reduced fraudulent claims. It is also configurable to the requirements of individual train operators, and we’re always enhancing it.”

The awards took place on Friday 28 June at the Hilton London Paddington, at an event hosted by Roger Ford, industry and technology editor of Modern Railways Magazine. The afternoon also featured guest speaker, Clive Roberts, professor of railway systems at the University of Birmingham, director of the Birmingham Centre for Railway Research and Education and lead for the UK Railway Research and Innovation Network.